CONTACT US – ALL CONTACT OPTIONS
If you wish to return a product purchased on HarryJoshProTools.com, you may request a Return Authorization within 60 days of the purchase date. Refunds will be credited to the original payment method for the purchase price, less shipping charges.
PLEASE NOTE: We do not accept returns of products that were not purchased on HarryJoshProTools.com . HARRY JOSH® Pro Tools products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by HARRY JOSH® Pro Tools.
You may return your product(s) for a refund if:
• All items including any accessories are returned
• The item is returned in its original packaging
Any returns sent without a Return Authorization number or postmarked after 15 days of receiving a Return Authorization number will be returned to you. Please use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as we are not responsible for packages lost in transit.
WHERE DO I SHIP MY RETURN
Shipping instructions will be emailed to you following your submission of a Return Authorization request.
Repack the product(s) in the original packaging and include all accessories, warranty cards, and manuals. Pack and seal your box securely, in the original shipping box if possible. For your protection we recommend that you use a carrier who will provide your packaging with a tracking number to ensure that your package does not get lost in transit. Any shipping fees are the responsibility of the party returning the item and must be returned prepaid. We do not accept COD.
Once your package has been received, your return will be processed within 10-14 business days. If there is a refund due, a credit will be issued in the original payment method. You will be sent a confirmation to the address listed on your order when this transaction is complete. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
To request a Return Authorization and further instructions, please submit at the below request form:
We are sorry you are dissatisfied with your purchase from HarryJoshProTools.com. You may return your product(s) for a refund if:
- All items including any accessories are returned.
- The item is returned in its original packaging.
We will email you a Return Authorization (RA) # with shipping instructions upon receiving the following information that can be found on your order confirmation emails from us:
Email Us For an Authorization
Tre Milano, LLC ("Company") extends this limited warranty to the original retail purchaser ("Consumer") of Harry Josh® branded products, including Harry Josh Pro Tools™ (the “HJ Tools”).
Limited Two (2) Year Warranty:
HJ Tools and their parts are warranted against manufacturer defects for two (2) years from the date of purchase. This limited warranty only covers the items specifically listed above for the period specified. IF THE WARRANTY REGISTRATION CARD IS NOT COMPLETED AND RETURNED TO COMPANY AT THE TIME OF THE ORIGINAL SALE, CONSUMER MUST PROVIDE PROOF OF PURCHASE WITH ANY WARRANTY CLAIM.
Excluded from this limited warranty are damages to the HJ Tools caused by unreasonable or unintended use, abuse or neglect. Also excluded is damage from ordinary wear and tear.
2. VOIDING OF LIMITED WARRANTY:
THE FOLLOWING OCCURENCES OR CONDITIONS WILL VOID THIS LIMITED WARRANTY: (1) USE FOR COMMERCIAL PURPOSES; (2) FAILURE TO USE THE HJ TOOLS ACCORDING TO COMPANY'S SPECIFICATIONS AND INSTRUCTIONS INCLUDING, WITHOUT LIMITATION, SAFETY INSTRUCTIONS AND WARNINGS; (3) FAILURE TO PROPERLY CLEAN AND MAINTAIN THE HJ TOOLS AS STATED IN THE MANUAL; AND (4) TRANSFER OR ASSIGNMENT OF THIS WARRANTY.
3. SOLE REMEDY:
The sole remedy under this limited warranty is repair or replacement, at Company's option, of the HJ Tools or part(s) deemed to be defective. "Repair" or "Replacement" shall mean providing the labor and materials necessary, at no cost to the consumer, to repair or replace defective part(s) or replace, at Company's option, the HJ Tools.
4. HOW TO MAKE A WARRANTY CLAIM:
To present a claim under this limited warranty, call the toll-free telephone number ( 877) 891-2145 or email us at firstname.lastname@example.org to receive a return authorization and instructions for return.
THE WARRANTY IN THIS DOCUMENT IS THE ONLY WARRANTY ON THE HJ TOOLS. COMPANY MAKES NO OTHER WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH EXCEED THE OBLIGATION OR TIME LIMITS STATED IN THIS WARRANTY ARE HEREBY DISCLAIMED BY COMPANY AND EXCLUDED FROM THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
CONSUMER AND COMPANY EXPRESSLY AGREE THAT REPAIR OR REPLACEMENT OF THE HJ TOOLS OR THE DEFECTIVE PART(S) IS THE EXCLUSIVE AND SOLE REMEDY OF CONSUMER. COMPANY MAKES NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, AND NO REPRESENTATIVE, EMPLOYEE, OR DISTRIBUTOR OR DEALER OF COMPANY HAS THE AUTHORITY TO MAKE OR IMPLY ANY REPRESENTATION, PROMISE OR AGREEMENT WHICH IN ANY WAY VARIES THE TERMS OF THIS LIMITED WARRANTY.
6. NO CONSEQUENTIAL DAMAGES:
TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, COMPANY ASSUMES NO LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS RELATED TO PROPERTY, LOSS OF USE, LOSS OF REVENUE, LOSS OF TIME, INCONVENIENCE, OR ANY OTHER ECONOMIC LOSS.
7. LEGAL RIGHTS:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
8. DISPUTE RESOLUTION:
All purchase of Harry Josh Pro Tools are subject to the "Dispute Resolution and Arbitration; Class Action Waiver" (“Dispute Resolution Agreement”) found here.
PLEASE REVIEW THE DISPUTE RESOLUTION AGREEMENT CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS.
AMONG OTHER THINGS, UNLESS YOU COMPLETE THE “OPT-OUT” PROCEDURE, YOU AGREE TO WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO SUBMIT ANY DISPUTES TO BINDING ARBITRATION. YOU ALSO AGREE TO PURSUE ANY CLAIM ON AN INDIVIDUAL BASIS AND TO WAIVE ANY RIGHT TO PURSUE RELIEF THROUGH A CLASS ACTION.
Please review our “Dispute Resolution Agreement” contained in our Terms, for complete details.
9. GOVERNING LAW:
The laws of the State of California will govern this limited warranty.
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